Online Emotional Support for Residents in Japan

【Overview】

This service provides short-term psychological support (up to 5 sessions). It is designed to offer guidance and emotional assistance in moments of difficulty, crisis, or personal need.
Our goal is to help you manage urgent needs and gain greater clarity and confidence in finding the best path forward for yourself.

⚠️ Important
This is not continuous psychotherapy. Each session is independent (you choose the frequency), and this service does not qualify as long-term psychotherapy.

【How It Works】

• Free of charge: up to 5 sessions per person
  
  
• Duration: 50 minutes per session
  
  
• Professionals: ABC Japan psychologists (click the link to learn more)
  
  

【How to Book a Session】

1. Click the orange button below
   
   
2. Fill out the intake form (mandatory)
   
   
3. Access the psychologist’s online calendar
   
   
4. Select an available time slot
   
   

📌 Please Note

• Availability depends on each psychologist’s schedule
  
  
• Reservations are confirmed only after you reply to the confirmation email sent 24 hours before your appointment. If you do not confirm, the booking will be automatically canceled.
  
  
• If you miss or cancel without notice, a new booking can only be made after 60 days.
  
  
• Before booking, ensure your computer or smartphone time zone is set to Japan Standard Time.
  
  

【Session Format】

• Online via Google Meet
  Once your booking is confirmed, you will receive an email with your reservation details and meeting link.
  On the day of your session, click the link and wait for the psychologist to join.
  
  
• Please install Google Meet beforehand
  
  
• Test your camera and microphone before the session
  
  
• You may choose audio-only or even chat-only sessions (just let us know in advance)
  
  

📌 Important
If the connection is unstable or drops, please reconnect using the same link. The psychologist will be waiting.

【Who Can Participate】

• All residents of Japan aged 15 years or older, regardless of nationality or background;
  
  
• Only one family member at a time may use the service;
  
  
  • Example: couples, parents & children, or siblings cannot attend simultaneously
    
    
• If more than one family member requires support, one person must complete all 5 sessions before another can begin;
  
  
• Children: We do not provide direct counseling for children, but we offer guidance to parents.
  
  

【How to Prepare for Your Session】

• Choose a quiet, private, and comfortable location;
  
  
• Ensure a stable internet connection;
  
  
• Use headphones if possible for better sound quality.
  
  

【Psychologists vs. Medical Doctors】

It is important to understand that psychologists and psychiatrists have different roles.
Our focus at ABC Japan is emotional well-being through counseling and guidance. We do not provide medical diagnoses or prescribe medication.

If you require a diagnosis or medication, please consult a psychiatrist or medical doctor.
Information about medical institutions in Japan can be found through the AMDA International Medical Information Center.

【Policies on Bookings】

• Late arrivals: A 15-minute grace period is allowed. After that, the session must be rescheduled and will count as one of your 5 sessions.
  
  
• Cancellations: Last-minute cancellations without justification will also count as a completed session.
  
  
• Absences: Up to 2 unexcused absences are permitted. After the 3rd absence, your counseling will be suspended.
  
  

【Emergency Counseling (Psychological Hotline)】

For urgent cases where immediate support is needed, we provide an emergency counseling hotline.

• When: Every Friday, from 18:00 to 21:00
  
  
• How it works:
  
  
  1. Contact ABC Japan via Instagram or Messenger chat
     
     
  2. Send a message stating your need for counseling
     
     
  3. If a psychologist is available, you will receive a session link. Otherwise, please try again later
     
     

【Emergency Support Institutions】

• LAL – Latin Support Line – Yokohama Inochi no Denwa
  Provides emotional support in Portuguese, Spanish, and Japanese.
• LamJapão – Hotline and Support for Brazilian Women Victims of Domestic Violence
  Also offers free psychological support and legal counseling.
• Child Abuse Hotline: ☎️ Call 189 — Free nationwide hotline to report child abuse. Available throughout Japan, operating 24 hours a day, 7 days a week.
• Children’s Rights (Kodomo no Jinken): ☎️ 0120-007-110 — Ministry of Justice hotline specializing in issues related to children, such as bullying or abuse.
• Hotlines for Foreign Workers: Portuguese｜Counseling Services and Hotlines in Foreign Languages｜“Let’s Check Labor Conditions”: Comprehensive Information Site on Labor Conditions｜Ministry of Health, Labour and Welfare. Provides assistance in over 13 languages regarding labor conditions, explanations of labor laws, and, if necessary, guidance on other channels to resolve issues faced by foreign workers.

【Contact】

📧 Email: consult@abcjapan.org